CROSS

Client Relations - Luxury Home Remodeling

Company Culture: WE ARE TEAM PLAYERS, WE ARE CREATIVE PROBLEM-SOLVERS, WE ARE RESPONSIVE, WE DO THE RIGHT THING, WE ARE EFFECTIVE, AND WE GO THE EXTRA MILE.

We hire, review, reward, and recognize our teammates based on these characteristics, so it's important that you share these values in order to be part of our team.

SCHEDULED DAYS/HOURS: Monday-Friday, Business Hours

REPORTS TO: Director of People/Culture

SALARY: Based on Experience

GENERAL SUMMARY: The Client Relations role is pivotal in embodying CROSS values and standards to various audiences. This role is essential in creating a great first impression and providing top-tier hospitality and customer service, akin to a concierge experience. As the initial point of contact for visitors and phone inquiries, you will ensure high-quality interactions with both new and returning clients. Additionally, you will work closely with team members on the tasks outlined below.

RESPONSIBILITIES:

• Front Desk/Hospitality Duties
• Answer and manage inbound phone calls in a timely manner.
• Create a professional and welcoming first impression, whether answering questions via phone or in person.
• Greet and assist office visitors, offering refreshments as appropriate, and ensuring common areas are well-prepared.
• Maintain and stock client and common area supplies.
• Communicate with team members on significant events such as birthdays and work anniversaries.
• Coordinate the company's quarterly CROSS Family Fun Events and oversee the CROSS Fun Committee.

• Office Management Duties
• Receive and distribute packages and mail appropriately.
• Manage the inventory of CROSS office and kitchen supplies, ensuring timely ordering and maintenance of inventory levels within the budget.
• Prepare new hire documents for orientation and onboarding.
• Assist Leadership Team members with administrative duties as needed.

QUALIFICATIONS:

The most important qualifications are that you:

• Understand the importance of delivering an incredible client experience by creating a welcoming and professional environment for clients, visitors, and team members to bolster the firm's first impression. You will be responsible for making sure their experience from beginning to end is a great one. You must be pleasant and professional.
• Have an excellent skill set for compiling and organizing information.
• Have a true passion for helping others through a time in their lives that is changing their home being remodeled.
• Are comfortable in the role of First Impressions to everyone we meet.
• Are happy in fast-paced work environments, enjoy working in a team, and have an empathetic approach to clients.
• Appreciate the value of streamlined policies and procedures to ensure that each client receives excellent representation, and you are comfortable adapting your personal style to incorporate our high standards of care.
• Skills and experience are important and valued, but your personality, character, intelligence, and integrity are extremely important considerations.
• We are growing, and you will be called upon to wear many hats. You are not afraid to pitch in and help where the team needs it.
• You enjoy and are comfortable with technology.
• You are someone who will happily follow the office protocols.
• Ability to handle confidential information with professionalism.
• Knowledge of Executive Level Treatment to be extended to all clients, guests, and team members.
• You will also assist with administrative tasks, such as managing office supplies and maintaining cleanliness in common areas.
• Your role includes managing the front desk, answering phone calls, scheduling appointments, and providing excellent customer service.
• Excellent verbal and written communication and interpersonal skills.
• Must be well organized, detail-focused with good time management.
• Ability to multi-task and prioritize work.
• High school diploma or equivalent.
• Attention to detail and a friendly demeanor.
• Knowledge of the real estate industry is a plus.

STANDARDS:

• Company-Wide

1. Act and communicate with: 
2. Curiosity - ask questions and be receptive to answers
3. Integrity - be honest, truthful, and accurate
4. Respect - show regard and consideration for others
5. Accountability - take responsibility and engage
6. Humility - avoid vanity, arrogance, and excessive pride
7. Exemplify the CROSS Core Values
8. Prevent hazardous and unsafe working conditions
9. Be accepting of continuous changes that will occur as the company grows and develops in the form of project type, project location, and the development of new company system.

How to Apply:

If you are passionate about luxury design-build and possess the skills and experience required for this role, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience.

CROSS CAREERS

• If you have a Can-Do Attitude Do hard work well, reliably, and with integrity. Listen to other ideas or opposing points of view in order to actively and optimistically learn, discover, and implement the best solutions.
• If you have a Passion for the Mission Say what we mean, match our behaviors to our words, and take responsibility for fostering an honest, trusting, open, and inclusive environment where motivated employees can flourish and succeed to their highest potential.
• If you provide Executive Level Treatment Deliver exceptional value, provide attention to detail, and maintain clear, accurate, complete, and consistent communication. Be mindful and respectful of how our work impacts the success of our teammates, our families, and our clients.

Join our team at CROSS and be part of creating extraordinary residential spaces that exceed our clients' expectations!